WCDO Radio News

Attorney General Letitia James announced that refund checks
are being issued to consumers of "Energy Plus" as a result of a 2017
settlement.  Attorney General James also
announced a settlement with "Ambit Energy", both companies engaged in
deceptive practices that resulted in consumers paying more for energy services
when they were promised savings.   Over
$700,000 in payments is being distributed to eligible current and former
customers of Energy Plus stemming from a 2017 settlement with the Office of the
Attorney General. Ambit previously agreed to provide more than $20 million in
refunds to its customers in a class action settlement, so Attorney General
James did not seek restitution in that case.

Governor Cuomo today announced that an investigation by the Department of Public Service’s Consumer Advocate has resulted in 1,566 utility consumers receiving $950,700 in energy bill refunds from Ambit Energy, following customer complaints filed against the company. The investigation was launched after the Department of Public Service raised concerns over Ambit’s customer disclosure statements and renewal notices, particularly for customers who were moved from a guaranteed-savings plan into a variable rate plan charging significantly more. Ambit has made major adjustments to customers’ bills in an effort to both resolve concerns raised by the Department and satisfy customers who were charged more after being moved out of the guaranteed-savings plan.